Troubleshooting
Payment Processing
Troubleshoot payment and billing issues
Payment Issues
Invoice Shows Unpaid
- Verify payment was actually processed
- Check with your payment processor
- Update payment status manually
Payment Not Received
- Verify payment method is active
- Check payment deadline
- Send reminder to customer
- Follow up directly
Refund Processing
To issue a refund:
- Open the invoice
- Click "Record Refund"
- Enter refund amount
- Select refund reason
- Confirm
Refunds may take 5-10 business days to appear in customer's account.
Failed Payments
If a payment fails:
- Check card details
- Verify billing address
- Try alternative payment method
- Contact payment processor
Getting Help
- Payment processing questions
- Refund assistance
- Technical payment issues
We're here to help!