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Eclipse Accounting Docs

March 20, 2026

Support Hub Upgrade

Section titled “Support Hub Upgrade”

Changed

Section titled “Changed”
  • Upgraded the in-app Support Hub so support requests now create real support tickets instead of routing through the generic feedback email path.
  • Added automatic support context to feedback and support submissions, including the current page, browser details, viewport size, and recent console errors.
  • Added an optional recent-activity snapshot so users can send the last few workspace actions along with a bug report or support request.
  • Added visible ticket reference codes on support pages and wired Help article/contact actions to real docs, tickets, and email escalation paths.
  • Kept screenshot attachments in place and expanded the same flow to support short screen recordings for richer issue reports.
  • Routed support and feedback notifications to the main support@eclipseaccounting.app inbox so the team has one intake point.
  • Added shared org approval inboxes with secure rotatable email addresses, editable labels, and optional org-wide notifications when an inbox changes.
  • Added a business-only bank account control in Banking Connections so teams can turn off mixed personal/business prompts for dedicated business accounts and cards.
  • Added transfer and ignore actions to Bank Rules so recurring items like credit-card payoffs can be routed out of expense categorization instead of landing in the review queue.
  • Moved banking transaction rules under the shared Automations hub and turned Banking entry points into deep links, so users only manage automations in one place.
  • Added an official vehicle-log handoff for seller mileage, so shipping mileage trips can be pushed into the vehicle mileage log used by the tax calculator.
  • Added a COGS Watch strip to Expenses that learns direct-cost vendors and categories, surfaces likely missed COGS bookings, and lets teams reclassify them in one click.

Fixed

Section titled “Fixed”
  • Fixed the gap where Support Hub “support” submissions did not create trackable records in the admin support center.
  • Fixed offline replay so queued support submissions resume through the real ticket endpoint instead of being replayed as generic feedback.
  • Fixed the admin support center response mapping so ticket details and new metadata render consistently.
  • Fixed Veeqo and ShipStation shipment sync so shipping labels now attach back to the right sales-channel orders, update order shipping details, and create approved shipping expenses that post through the normal accounting flow.
  • Fixed inbound email routing so org mailboxes now persist organization_id through processing logs, expenses, and approval records instead of collapsing back to the mailbox owner’s user scope.
  • Fixed banking transaction rows so the “Mark as business expense” quick action stays hidden for accounts explicitly marked as business-only.
  • Fixed dashboard gross margin and monthly P&L calculations so approved expenses mapped to COGS accounts or categories now move into cost of revenue instead of staying in operating expense.
  • Fixed the COGS setup flow so “Set up COGS” now opens a guided category experience with direct-cost account choices instead of dropping users onto a generic categories list.

Why It Matters

Section titled “Why It Matters”

When something breaks, users can now report it from anywhere in the app with far less back-and-forth. A single submission can include the issue description, a screenshot or recording, page diagnostics, and a recent action trail, which should make support faster and bug reproduction much more reliable.