Sync Problems

Data Not Syncing

1. Check connection health first

Before disconnecting anything, look at:

1. the integration status
2. the last successful sync time
3. any reconnect prompt or blocker message
4. whether you are in the correct organization

2. Reconnect only when Eclipse tells you to

If the connection is stale or authorization expired, use the in-app reconnect or recovery action. Avoid creating a second connection for the same source unless support explicitly tells you to.

3. Check scope and expectations

Some sync confusion is not a failure. It may be:

• the wrong account or marketplace was connected
• the first import has not finished
• only recent data has synced so far
• the records you want still need review or approval elsewhere in Eclipse

Note

Organization scoping matters in Eclipse. If activity seems to have landed in the wrong place, confirm the active organization before reconnecting anything.

Partial Syncs

If only some records appear:

• compare the import window with the activity date you expect
• check whether the source record type is actually supported
• review duplicate detection or cleanup states that may hide records from the primary view
• confirm there is no outstanding blocker in the integrations or banking surfaces

Still Having Issues?

Contact support with:

• Integration name
• Last successful sync date
• the exact error message or blocker text
• example records that should have imported but did not