Login Issues
If you cannot sign in, check the sign-in method and workspace details before assuming the account is missing.
Start with the basics
Section titled “Start with the basics”- confirm you are using the same sign-in method you used originally
- check that you are entering the correct email address
- make sure you are opening the correct workspace or invitation link
Password reset problems
Section titled “Password reset problems”If you requested a reset email and do not see it:
- check spam or junk folders
- verify that the email address is exactly the one tied to your account
- wait a few minutes and request a fresh email rather than clicking an old link
Social sign-in mismatch
Section titled “Social sign-in mismatch”If you originally signed up with Google or another provider, using a password flow later may look like the account does not exist. Try the original provider first.
Account Locked
Section titled “Account Locked”If you’ve tried too many times, your account may be temporarily locked. Wait 15 minutes and try again.
Invitation or workspace issues
Section titled “Invitation or workspace issues”If someone invited you to an organization:
- open the invitation from the same email account that received it
- open the invitation page itself rather than copying the token into an API URL
- make sure that email is verified on the Clerk account you use to sign in; Eclipse will not redeem the invitation for a different identity
- confirm you are not signed into the wrong account in another browser tab
- try an incognito window if the browser keeps routing you to the wrong identity
Still Having Issues?
Section titled “Still Having Issues?”Contact our support team with:
- Your email address
- the sign-in method you tried
- the exact error message or screenshot
- whether this is a personal login issue or an organization invitation issue